Standardising BaaS Client Implementation for Vodeno
About
Vodeno needed a repeatable way to prepare partner teams for Banking as a Service implementations. SoftwareHut created a knowledge base, training platform, reusable configurations and automation tools that reduced client configuration time by 88%.
Client
Vodeno is a Banking as a Service provider working with external implementation partners. The project focused on preparing these teams to implement new BaaS clients using consistent processes and technical documentation.
The challenge
New partner teams needed detailed knowledge of implementation processes, technical tasks and role-specific responsibilities.
As the partner network grew, repeated onboarding and direct knowledge transfer from experienced Vodeno employees became difficult to scale. Vodeno needed to document implementation knowledge, train new teams and shorten client configuration.
Solutions
SoftwareHut created a five-person team that participated in real BaaS implementations and documented the processes, tasks and technical issues identified during the projects.
The team delivered:
- a knowledge management platform with technical documentation,
- a training platform with role-based learning paths, tests and practical tasks,
- reusable BaaS configurations for demonstrations and new deployments,tools automating selected configuration activities.
The source material does not specify which tasks or systems were covered by the automation.
Results
Vodeno could prepare new implementation teams within a few weeks without the ongoing involvement of key employees.
The automation tools reduced the BaaS client configuration process by 88%.
Do you have any questions or ideas?
Drops us a line and we'll contact you about your project.
